Resident Services

At Crossroads Apartments, we’re committed to making your living experience both comfortable and convenient.                        
Explore the resources and support available to help make your everyday life easier.

Frequently Asked Questions

We understand that living in an apartment community comes with questions and needs. Here are some of the most common topics residents inquire about, along with our helpful answers.

How do I submit a maintenance request?

For any apartment or community-related issues, please use our online resident portal or call our 24-hour on-call maintenance line at 979-776-4300.

What are the laundry facility hours?

Our climate-controlled laundry facility is available for residents 24 hours.

How do I renew my lease?

Our leasing office will contact you prior to your lease expiration to discuss renewal options. You can also reach out to us directly via office@jnbplatinum.com or call 979-776-4300.

What is the pet policy?

We welcome pets at Crossroads Apartments, with a pet deposit as well as breed restrictions. Please refer to your lease agreement or contact the leasing office for full details on our pet policy and fees.

Is there covered parking available?
Crossroads Apartments offers ample parking for residents. Please inquire with the leasing office about specific parking options and availability.

How can I connect with other residents?
Join us at our community events and gatherings to meet your neighbors. You can also connect through our official Crossroads Apartments social media pages.

What are the pool hours?
Our beautiful renovated swimming pool is open seasonally for resident enjoyment. Please observe posted pool hours and rules for a safe and pleasant experience.

Resident Portal

Manage your home with ease through our resident portal—pay rent, submit maintenance requests, and stay connected all in one convenient place!